Privacy Policy

Last updated: August 2026

Bremer Valley Agave respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Bremer Valley Agave collects, holds, uses and discloses personal information when you interact with us, use our website, purchase our products, subscribe to our communications, enter a promotion or otherwise engage with our business.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where those obligations apply to us.

We may update this Privacy Policy from time to time when our information handling practices change. The most current version will be published on our website.

1. What personal information do we collect?

We aim to collect only information that is reasonably necessary for our business activities and for providing our products and services to you.

Depending on how you interact with us, the information we collect may include:

  • your name;

  • email address;

  • telephone number;

  • billing and delivery address;

  • date of birth or age where required for age verification;

  • information relating to products you purchase or express an interest in;

  • information you provide when contacting us;

  • information provided when entering competitions, promotions, events or surveys;

  • information relating to gift recipients where required to fulfil a purchase;

  • payment and transaction information;

  • information you provide when subscribing to our mailing list;

  • information relating to your interactions with our website and online services; and

  • any other information you voluntarily provide to us.

We do not generally collect sensitive information about you. If we do need to collect sensitive information in particular circumstances, we will only do so where permitted or required by law.

2. How do we collect your personal information?

We may collect personal information directly from you when you:

  • purchase products through our website;

  • create or use an online account;

  • subscribe to our mailing list;

  • contact us by email, telephone, social media or through our website;

  • enter a competition or promotion;

  • register for or attend an event;

  • submit an enquiry, review or other feedback; or

  • otherwise communicate or interact with us.

We may also collect information automatically when you use our website, including information about your device, browser, IP address, pages visited and how you interact with our website.

In some circumstances, we may receive information from third-party service providers who assist us with website operation, payments, shipping, marketing, analytics or other business services.

3. How we use your personal information

We collect and use personal information for purposes reasonably necessary to operate Bremer Valley Agave and provide our products and experiences.

This may include:

  • processing and fulfilling orders;

  • processing payments;

  • arranging delivery of products;

  • verifying age where required;

  • managing gift purchases and deliveries;

  • responding to enquiries and customer requests;

  • providing customer service;

  • communicating with you about your orders;

  • sending marketing communications where you have consented or where otherwise permitted by law;

  • improving our website, products and customer experience;

  • understanding how customers interact with our website and products;

  • administering competitions, promotions and events;

  • maintaining business and customer records;

  • preventing fraud, misuse or other unlawful activity;

  • protecting the security of our website, customers, staff and property; and

  • complying with our legal and regulatory obligations.

We may also use information in an aggregated or de-identified form to better understand customer behaviour and improve our business.

4. Marketing communications

If you subscribe to our mailing list, we may use your information to send you news, product information, offers, events and other communications relating to Bremer Valley Agave.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.

We will not continue to send direct marketing communications where you have lawfully requested that we stop.

5. Our website and analytics

Our website may use third-party services and technologies to help us operate the website, understand how visitors use it and improve your experience.

These may include analytics, website hosting, payment processing, marketing, social media and other technology providers.

The information collected may include:

  • IP address;

  • browser and device type;

  • operating system;

  • screen size;

  • approximate geographic location;

  • referring website;

  • pages visited;

  • links followed;

  • search terms;

  • date and time of visits; and

  • other information relating to how you interact with our website.

Where possible, analytics information may be aggregated or de-identified.

6. Cookies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your computer or device that allow websites to recognise your browser and remember certain information.

We may use cookies to:

  • operate and maintain our website;

  • remember preferences;

  • understand how visitors use our website;

  • improve website functionality; and

  • support marketing and analytics activities.

Most web browsers allow you to control or disable cookies through their settings. Disabling cookies may affect some website functionality.

7. Third-party services

We may use third-party providers to help operate Bremer Valley Agave and provide services to you.

These may include providers involved in:

  • website hosting and management;

  • online payments;

  • order fulfilment and delivery;

  • email and mailing-list management;

  • website analytics;

  • customer relationship management;

  • marketing;

  • social media;

  • IT and data storage; and

  • professional services.

Where we provide personal information to service providers, we take reasonable steps to ensure that the information is handled appropriately and only used for purposes connected with the services they provide to us.

8. Payments

When you purchase products through our website, your payment information may be processed by a third-party payment provider.

We do not generally store complete payment card details ourselves.

Payment providers may collect and process information in accordance with their own privacy policies and terms.

9. Social media

Bremer Valley Agave may use social media platforms such as Instagram and Facebook to communicate with customers and the public.

If you interact with us through these platforms, we may receive information that you choose to provide to us.

The social media platform may also collect and use your information for its own purposes. We recommend reviewing the privacy policy of the relevant platform to understand how it handles your information.

10. When we disclose personal information

We may disclose personal information where reasonably necessary to operate our business and provide our products and services.

This may include disclosure to:

  • payment providers;

  • website and technology providers;

  • delivery and logistics providers;

  • marketing and communications providers;

  • professional advisers such as accountants, lawyers and insurers;

  • service providers who assist us with business operations;

  • government agencies or regulatory bodies where required or permitted by law; and

  • other parties where you have provided consent or disclosure is otherwise permitted by law.

We do not sell your personal information.

11. Overseas disclosure

Some of the third-party service providers we use may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled in accordance with applicable privacy requirements.

Some online services, including analytics, social media and technology providers, may operate across multiple countries.

12. Security of your personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include appropriate technical, physical and organisational safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We will securely destroy or de-identify personal information when we no longer need it, unless we are required by law to retain it.

13. Accessing and correcting your information

You generally have the right to request access to personal information we hold about you and to ask us to correct information that is inaccurate, incomplete or out of date.

If you would like to access or correct your personal information, please contact us using the details below.

We may need to verify your identity before providing access to or making changes to your personal information.

We will generally respond to requests within 30 days, subject to applicable legal requirements and any circumstances where we are permitted to refuse access.

14. Privacy complaints

If you believe we have not handled your personal information appropriately, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

Please provide as much detail as possible about your complaint, including the relevant circumstances and any information that may help us investigate it.

We will consider your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

15. Contact us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact Bremer Valley Agave.

Bremer Valley Agave
Bremer Valley, South Australia

Email: info@bremervalleyagave.com

We may update this Privacy Policy from time to time. Any updated version will be published on our website.